Reservation policy

Reservation policy

Uniform Conditions for the Hotel and Catering Industry
Below follows, for your information, which is determined in these conditions with regard to cancellations. For the complete text, please refer to the conditions themselves. Only the complete text is binding.
  • The compensation (s) to be paid by the customer in connection with cancellation of the customer services reserved by the customer
  • Will be determined on the basis of the Reservation Value (RW).
  • In case of no-show, the customer will in all cases be obliged to reimburse the reservation value.
  • If one or more agreed catering services are canceled, which together constitute 50% or more of the capacity of the Catering Establishment, the periods in the following articles are increased by 4 months.
  • Telephone cancellations must be confirmed in writing.
Damages related to cancellations

Hotel accommodation / accommodation
When canceling group / individual
More than 3 months before the commencement date, the customer will not owe / n / a compensation
More than 2 months before the commencement date, the customer owes 15% / n / a of the RW
The customer owes 35% / none of the RW more than 1 month before the commencement date
The customer owes 60% / 15% of the RW more than 14 days before the commencement date
The customer owes 85% / 35% of the RW more than 7 days before the commencement date
Less than 7 days before the commencement date, the customer owes 100% / n / a of the RW
More than 3 days before the commencement date, the customer is due / 60% of the RW
More than 24 hours before the commencement date, the customer is due / 85% of the RW
Less than 24 hours before the commencement date, the customer is due / 100% of the RW

Restaurant / table reservations (groups = 10 people or more)

If canceled menu / no menu
The customer will not owe any of the RW more than 14 days before the entry time
The customer owes 25% / none of the RW more than 7 days before the entry time
The customer owes 50% / none of the RW more than 3 days before the time of arrival
Less than 3 days before the time of arrival, the customer owes 75% / n / a of the RW
Less than 48 hours before the time of arrival, the customer is due 50% / of the RW

Individuals
If a menu has been agreed upon, less than 4 times 48 hours before the start time 50% of the reservation value will be due. If no menu has been agreed no compensation will be due.

Room rental
In case of cancellation
The customer will not owe any compensation for damages more than 3 months before the commencement date.
The customer owes 60% of the RW more than 2 months before the commencement date.
The customer owes 85% of the RW more than 1 month before the commencement date.
Less than 1 month before the commencement date, the customer owes 100% of the RW.

All-in catering agreements
Cases in which more than one type of catering service must be provided on the basis of one Catering Agreement and one price has also been agreed for all agreed Catering Services

In case of cancellation
The customer will not owe any compensation for damages more than 3 months before the commencement date.
The customer owes 15% of the RW more than 2 months before the commencement date.
The customer owes 35% of the RW more than 1 month before the commencement date.
The customer owes 60% of the RW more than 14 days before the commencement date.
The customer owes 85% of the RW more than 7 days before the commencement date.
Less than 7 days before the commencement date, the customer owes 100% of the RW.